Refund policy
We make every AFOKOSKIN product with care, and we want you to feel good about what you ordered. If something isn't right, here's how returns and refunds work.
14-day returns
You can request a return within 14 calendar days of delivery.
- Can be returned: products that are unopened, or gently used and still substantially full.
- Can't be returned: products that are half-used or heavily used, requests made more than 14 calendar days after delivery, and anything sent back without an approved return. The Canvas Tote, Logo Water Carton, Facial Steamer and White Jade Roller & Gua Sha Kit are final sale and can't be returned unless they arrive damaged or incorrect.
Returned skincare is never restocked or resold. That's a hygiene standard we hold ourselves to, and it's why we check every return by hand.
How to start a return
Sign in to your account at afokoskin.com/account with the email you ordered with, open the order, and choose Request return. We review every request by hand. Within 2 business days we'll email you to approve it, with the return address and instructions. We may ask for a photo showing how full the product is.
Can't sign in? Email us at hello@afokoskin.com with your order number and the products you'd like to return.
Please don't send anything back before your return is approved.
Shipping your return
- Ship it back within 7 calendar days of approval. After that, the approval expires.
- You cover return postage. We recommend a tracked service, since we can only refund returns that reach us.
Your refund
- When your return arrives, we check its condition. If it meets the conditions above, we refund the amount you paid for the returned product to your original payment method.
- Any tax charged on the returned product is refunded as calculated at checkout.
- Original shipping isn't refundable. If your order shipped free, nothing is deducted for shipping.
- We aim to process refunds within 5 business days of receiving your return. Your bank may take another 5–10 business days to show it.
- If a return doesn't meet the conditions, we'll email you to explain.
Damaged, incorrect or missing items
If your order arrives damaged, you received the wrong item, or something is missing, that's on us. We cover the cost of making it right, including any replacement shipping or return shipping we need.
- Damaged or incorrect item: email hello@afokoskin.com within 48 hours of delivery with your order number, a short description and photos of the item and its packaging. We'll review it and confirm the next step, such as a replacement. If we need the item back, we'll send a prepaid label.
- Item missing from your package: check all the packaging, then email us within 48 hours of delivery with your order number, the missing item, and a photo of everything that arrived with the packing slip and shipping label. We'll check our packing records and confirm the next step.
- Package never arrived: if tracking says delivered, check around your door, mailbox and with neighbors, and give it 24 hours. Still missing? Email us with your order number within 5 days of the delivered date. If tracking hasn't moved or your order is well past the estimated delivery window, email us with your order number and we'll look into it with the carrier.
Noticed a problem after 48 hours? Still reach out. We review later reports one by one. Every report is reviewed individually; replacements and refunds are confirmed after review, not issued automatically.
Changes and cancellations
Need to change or cancel an order? Email hello@afokoskin.com as soon as possible. We'll do our best before your order is packed, but we can't guarantee changes once processing has started.
Before you buy
Skincare is personal and results vary. Every product page has a full ingredient list. If you have known sensitivities or allergies, check it carefully and patch test first. Questions? Email hello@afokoskin.com before you order.
Orders placed before October 21, 2026 are covered by the policy in place when you ordered, including our first-order 30-day guarantee.