Who should use AFOKOSKIN's Black Soap Foaming Face Wash?
Our Black Soap Foaming Face Wash is great for users of all ages, genders, and ethnicities. This foaming facial cleanser works well for those with oily/acne prone skin and offers relief from blemishes, eczema, psoriasis, rashes, dryness and other skin conditions.
Is AFOKOSKIN good for dry/sensitive skin?
Yes! Our products are made specifically to address the issues of dry and sensitive skin types. Natural ingredients such as Shea Butter and African Black Soap boast loads of nutrients like Vitamins A & E to not only cleanse, but also nourish skin. We also go the extra step to fortify our products with additives like Argan Oil and Calendula to make them even more nourishing to the skin.
Is the Black Soap Foaming Face Wash harsh like other black soaps?
AFOKOSKIN's Black Soap Foaming Face Wash is a best-seller because it far surpasses the performance of other black soaps on the market. First, the foaming pump applicator make this facial cleanser far less damaging to the skin than the traditional African Black Soap bar can be. Second, this product is specifically formulated to add nutrient rich Argan Oil & Vitamin E to nourish skin.
Can I make a return?
In order to control quality and maintain the integrity of our recipes, each product is hand-poured in our facility. The ingredients used by AFOKOSKIN are handpicked and the products are hand-made in small batches to ensure their highest quality results. Due to the meticulous nature of the products and their manufacturing process, they are non-refundable. Please review the ingredients carefully to avoid any potential allergies/sensitivities. ALL SALES ARE FINAL.
If your product was damaged during transit, please submit proof of damage via e-mail (firstname.lastname@example.org) within 48 hours of receipt to receive a replacement.
Is AFOKOSKIN vegan? clean?
Our products are vegan, cruelty-free & paraben-free. Our products are all-naturally and simply formulated with clean and quality ingredients.
Does AFOKOSKIN test on animals?:
Our products have NOT been tested on animals—we love our fuzzy friends too much.
Can I modify or cancel my order?
Orders submitted on afokoskin.com process and ship very quickly. We will do our best to modify an existing order if you email us at email@example.com, but we offer no guarantee that your order will be canceled or modified. We apologize for any inconvenience this may cause.
I have not received my order. Where is my order?
To check the status of your order, click the user symbol in the top right corner of our afokoskin.com. Log into you account to view order history, and see expanded order details such as tracking information. Contact us via email (firstname.lastname@example.org) for any concerns regarding an existing order.
How long will it take me to receive my order?
All orders are shipped out within 3-7 business days, (unless PRE-ORDER dates are specified). Shipping times range from 3-5 days, based on the delivery method and the distance. You will receive an email or SMS update upon shipping and delivery of your item. We do not take responsibilities for any delays in the shipping process.
***Please note: due to COVID-19, our third party mail couriers are experiencing sever delays. Please prepare for possible delays with your order.
Is my pump broken?
Shake well before use! Our soap is made of all natural ingredients, which means that the natural particles of the soap will settle to the bottom if left to sit. If your foam pump bottle gets clogged up, it could be due to tiny particles that got caught on the small mesh screen within the foam pump head. If this happens, remove and rinse the pump to clear the clog.
I'm having a Customer Service issue.
Please email us at email@example.com
The following guidelines should be considered before using any AFOKOSKIN products. AFOKOSKIN products contain all natural ingredients, which in rare cases may cause sensitivity in certain individuals. If you have allergies, please check the ingredients list before use. If sensitivity or irritation occurs from use of any AFOKOSKIN product, discontinue use immediately and seek advise from a healthcare professional. If you are uncertain about possible sensitivity or allergy, always do a patch test before use or consult your healthcare professional. AFOKOSKIN makes no claim to cure or prevent any disease or medical problem and is not intended to substitute other medical advice. In the case of pregnancy please consult with your health care professional. For external use only.